Back Road Building

FAQ

FAQ

WHICH SERVICES ARE MOST RECOMMENDED?

If you have the budget, each service really complements each other to ensure you are doing the most for your business. However, if you are limited in how much you can invest, monthly SEO is most recommended to improve your online presence and help get discovered by consumers.

If you do not have a website that was built with best practices or is not appealing visually, you're likely to get skipped over in today's digital world. With so many people shopping online these days, it's critical that you have a modern website.

WHEN WILL SERVICES START?

We get to building your website right after we have made contact with you and understand your vision. Monthly services start as soon as we have access to your website. For those building a website with us, all services except maintenance begin right away as we start incorporating those best practices in the design process. Website maintenance begins once the website is finished or we have access to your existing site.

HOW LONG DOES IT TAKE TO GET A FINISHED WEBSITE?

It depends on the complexity of your site, but time frames for completion generally range from two weeks to three months.

WHAT HAPPENS AFTER I PLACE MY ORDER?

After you place your order, you will be contacted by email with a real person that's ready to discuss your business needs. We want to be sure that you receive tailored services that are best for your business, rather than a cookie-cutter plan. We'll need to gather details from you like domain info, social media accounts, etc. (See "What do I need to provide you with to get started?"). Once services are confirmed, we'll get to work!

WHAT DO I NEED TO PROVIDE YOU WITH TO GET STARTED?

Before getting started on a website design, we will need your domain and hosting details. For monthly services such as SEO, website maintenance, and social media, we will need login info to access your business pages. We'll send you a form to fill out with the info we need.

WHAT IF I HAVE MORE CUSTOM NEEDS FOR MY WEBSITE?

If  you have custom needs that our packages do not address, like a website with more custom functions, we're happy to work with you! Shoot us a message and we'll get in touch to see how we can help!

WHAT WILL MY WEBSITE LOOK LIKE?

We take pride in designing clean and simple websites that are pleasing to the eye. We can independently design the site, or you are welcome to provide images. Content will be provided by your business while we are able to provide suggestions.

WHY ARE SOME SERVICES MONTHLY AND OTHERS ONE-TIME?

Some services like SEO are important to stay on top of every month. It requires constant ongoing maintenance to keep your online presence competitive. SEO is more of a long-game, rather than a short-term fix for the most part, with results showing over the course of time. Other services like building a website are just one-time builds.

WHAT RESULTS SHOULD I EXPECT TO SEE?

For SEO packages, you can expect to receive monthly reports that show your progress. Our goal is to watch your business climb in rankings. For a website, you can expect to see a clean design with proper back-end practices.

WHEN WILL I BE BILLED?

Invoices are sent out the last week of the month for ongoing services with payment due by the 5th of the following month.

CAN I RECEIVE HELP AS NEEDED AFTER MY WEBSITE IS BUILT?

Absolutely! We provide technical support for an hourly fee. We want to be able to support you through any technical needs you may have.

HOW DO I CANCEL MONTHLY SERVICES?

No longer interested in monthly services? No problem! Just send us an email and you will not be billed for the next month.

WHAT'S YOUR REFUND POLICY?

While you can cancel monthly services at any time, these services provided are non-refundable since we charge for our time put in to your marketing plan each month. However, if you are unhappy with a website design, we are happy to refund 50% of the cost with no questions asked. We'll leave you with your domain just how you started. The redesign will be removed. If we have not started on your website design yet, you are welcome to a full refund.